Privacy and Return Policy

Privacy Information

Effective Date: June 6, 2025

Applies to U.S. Orders Only

At SafeHaven Jewelry and Beauty, your privacy is important to us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

· Contact information (name, email, phone number)

· Shipping and billing details

· Payment information (processed securely via third-party providers)

· Usage data (IP address, browser type, device, pages visited, cookies)

2. How We Use Your Information

We use your data to:

· Fulfill orders and provide services

· Respond to inquiries

· Improve user experience and website performance

· Send relevant communications (you can opt out at any time)

3. Information Sharing

We do not sell your personal information. We may share it with:

· Service providers (e.g., payment processors, shipping companies)

· Legal authorities when required by law

4. Your Rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

· Request access to personal information we hold about you

· Request deletion of your personal data

· Opt out of the sale of personal information (we do not sell your data)

To exercise these rights, email us at info@safehavenaj.com.

5. Data Security

We implement industry-standard security practices to protect your information. However, no system is 100% secure.

6. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

Return & Refund Policy

Last Updated: June 6, 2025 Applies to U.S. Orders Only

We want you to be satisfied with your purchase. Please review our return guidelines below.

1. Return Window

You may return most unused items within 30 days of delivery for a full refund.

2. Conditions for Returns

· Items must be unused, in original packaging, and in resalable condition

· Certain items (e.g., lipstick, skin care, make-up tools, & lip care) are final sale and non-returnable

· Return shipping costs are the buyer’s responsibility unless the return is due to our error

3. How to Initiate a Return

Contact us at info@safehavenaj.com with your order number and reason for return. We’ll provide a return authorization and shipping instructions.

4. Refund Processing

· Refunds are issued to the original payment method within 7–10 business days after receipt and inspection

· Shipping costs are non-refundable unless we shipped the wrong or defective item

5. Exchanges

If an item is defective or damaged, we will send a replacement at no additional cost. Contact us immediately upon receipt at info@safehavenaj.com.